Susan R Ccl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Erie, Pennsylvania

Question about $199.88 on my credit card bill

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Updated by user Feb 08, 2022

Offer of one hundred dollar refund. They claim too late for anything else. Ordered in December just got charge card bill.

Original review Feb 08, 2022
Charged for something I didn't order. Did not get receipt or order number with package. Would not recommend buying from this company!
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Loss:
$200
Pros:
  • Got my gummies

Preferred solution: Full refund

User's recommendation: Would not recommend this company

Bruce J Pky

HORRIBLE

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I have no idea what their products are like as it has taken a month for me to even try to get them. Today I'm told they will be shipped in 3-5 days, however I am welcome to call them back and check on shipping. All this time I have received 0, zero, none, nada, emails from them. And we all know how wonderful of an experience it is to call "support" for most any company in existence. I feel confident there are many companies that can provide the same quality of product so rest assured I will never order from these guys again. Now if I can just someday receive the product I have paid for.
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Pros:
  • Know how to advertise
Cons:
  • Are in over their head

Preferred solution: Deliver product or service ordered

User's recommendation: Find another company as this place is HORRIBLE

Dick L Uiq
map-marker Laconia, New Hampshire

I got ripped off

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Yup! They got me too. Ordered "special offer" for like forty bucks. Two charges came out of my account totalling about 2 hundred and fifty bucks. Total scam! I'm stupid.
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Loss:
$200
Pros:
  • Know how to advertise
Cons:
  • Are in over their head

Preferred solution: Let the company propose a solution

User's recommendation: Do not recommend

1 comment
Amori Vbx

Do not recommend charged for something I did not order,order was for 59.95 credit card was charged 119.88 had to cancel credit card so they would not Charge my card again what a rip off.

Anonymous
map-marker Ocala, Florida

Refund due

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I have not been refunded for a product I returned that was never opened They confirmed receipt of the product. Ongoing battle since January no refund to date! Theresa DiNardo zip code 32817
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User's recommendation: Don't expect reputable customer service refunds are not given as promised

David S Esv

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Verified Reviewer
| map-marker Pflugerville, Texas

The company as mentioned by all the others is a scam. Was charged three times the amount that I ordered.

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I ordered the package for $39.99 but when the charge came up on my credit card it was more like $ 200.00. I have called three time to try and talk with come one and each time had to leave a message since no one answered. Even after leaving a number all three times I never got a return call. What ever you do not buy anything from these bottom feeds.
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Loss:
$140

Preferred solution: Full refund

User's recommendation: Do not buy anything from these *** sucking bottom feeders.

1 comment
Gail A Yto

I never got an answer by phone. Just rang and rang

Anonymous

Dishonest practices

I thought I was ordering a sample. I ended up with five bottles and a charge of $199.

I called on December 9th and was asked if I wanted a $100 refund. I wanted to send back the product and never do business with this company. They did return the $100 and following their instructions I returned all five bottles to Smyrna, TN unopened on 12/15. The ad also stated I would be receiving a complimentary product.

On 1/25/22 I called as refund was never received and I now had a charge from an excercise website, which I never ordered. I was told the first month was complimentary and they automatically renew with your credit card. They advised me the product was never received and without the tracking number they could not refund. Thankfully, I found us UPS tracking number and verified package was received 12/18.

I called today and they found the package, six weeks later. I was then advised they would be deducting $50 for restocking the 5 unopened bottles. I refused to pay as I was never advised of this restocking fee in previous calls and was told I would be refunded another $99.88. The customer service representative called a supervisor and was advised $25 would be charged vs $50.

I still refused to pay and customer service put me on hold again and when she returned she was authorized to refund the entire amount. I feel they misled me initially and once they had my credit card they continued to abuse it.

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Preferred solution: Apology

User's recommendation: Do not use them!

1 comment
Gail A Yto

had similar experience

Anonymous
map-marker Bakersfield, California

Botanical owes me $199.80 added extra product to my order I returned unopened within 30 days and requested refund. No refund has been sent. I was scammed old people like me at 80 should not be taken

Bot will not refund my order. I called and canceled three times after order within 15 minutes as I saw they added stuff I did not want . They said on phone order was already processed and could not cancel. Said return product within 30 days for refund which I did unopened. Still refuse refund. Most lying deceitful company I have ever dealt with in my 80 years. Marilee McDaniels Garmc43@***.com
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User's recommendation: Do not buy anything from this so called company yhey lie and cheat.

Andrea F Uml

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Verified Reviewer
| map-marker Reading, Pennsylvania

This is a scam

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This is a scam company that says they sell CBD gummies. They took $200.00 out of my bank account. I looked them Up on the internet and they are a bogus company. Yet their ad still remains on Facebook. Please take Their ad down !
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Loss:
$200

Preferred solution: Full refund

2 comments
Gail A Yto

same thing happened to me just a couple days ago. Now account is frozen til I get new card or bank completes their investigation.

Guest
reply icon Replying to comment of Gail A Yto

Do not count on your bank's investigation. I protested to my bank, Capitol 1 which merely advised Bot.

Farms of the protest and yuesterday advised they had resolved my complaint in favor of Botanical Farms. The response from BF consisted of a copy of a document which I had never seen which says that if you biuy Gommies you are also signing up for 5 bottles of Hemp capsules. I bought the lgummies for my wife on the nstagram ad by BF. The document BF sent to my bank was news to me.

I am still fighting this batch of lying grifters. Wish me luck.

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Anonymous
map-marker South Bend, Indiana

This company is a scam

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I spoke with a CS on the phone said they couldn't cancel the order. I have also notified my credit card company and reported you to the BBB. They pray on people who are having issues and then scam folks out of moneyDO NOT BUY
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Preferred solution: Full refund

1 comment
Paizlee Krm

Wish I would have found this before I bought. DO NOT PURCHASE THIS IS A SCAN.

I purchased for $59.95. Just looked on my account and I was charged #1 $59.95 and #2 $119.

(for what????) They put a double charge on my account. This is fraud?????

Deanna B Jgx

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Verified Reviewer

Rma number

I have been trying since i got this product to return it and keep getting denied due to the fact i filed a dispute with my bank. I have been n contact with u 3 times trying to get a rma# to return product. I want my money back and u can have your product back.
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Loss:
$260
Cons:
  • Not customer service friendly

Preferred solution: Full refund

Anonymous
map-marker Winston Salem, North Carolina

Overcharged on initial purchase

I thought I was purchasing 2 bottles for $59.99. An additional charge for $199.88 showed in my bank statement. Called for a refund, was told it would take4-6 weeks. OK. An additional charge showed up in February for $12.99. Called and got an immediate refund. Called today 3-9-2022 and was told they were going to issue a refund less $10 per bottle restocking fee, UNACCEPTABLE. Was then told they would issue a total refund.which I have yer to see. I had to cancel my debit card because of all this. Asked for a check instead and they said the bank would route it to my proper card account. We'll see.Don'Do
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User's recommendation: Don't purchase this product. Their street address doesn't exist in NY.

Anonymous

They keep 10 dollars a bottle on return that I didn't order

I ordered 1 bottle and the price was advertised $34.99 and they charged me 59.99 and another order showed up that I didn't order for 199.99 as soon as I got them I sent them back and they will only credit me 34.99 and 149.99 this is bull don't by from them.
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Cons:
  • Ship items you dont order and cant get refund
Nadrem M

Overcharged

They over charged my card 230 $ and wont return my money , this company is a fraud do not buy anything from them
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Loss:
$260
Cons:
  • Overcharge

Preferred solution: Full refund

User's recommendation: Do not buy they will charge your credit card as much as they can and wont return your money FRAUD COMPANY

Forrest W Eqs

I was charged for an additional product I did not order. The product I did order is not what it was advertised to be.

Customer service would not refund my money in spite of me returning the product as instructed by the customer service agents.
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Loss:
$55

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM THIS COMPANY!!